Hello Dr. Pradhan,
I got a dental procedure done at your Parle (W) clinic a few days ago. I wanted to convey great feedback about the overall process and systems followed at your clinic. I am not a celebrity or senior ranking official whose feedback may mean something great but a generic patient.
Actually, I stay at Mulund and the clinic is pretty far for me. Moreover, I am from a general middle-class community and not a resident of the elite Khar-Juhu belt. But I happened to use your clinic’s services based on my wife’s experience at your hands at Hinduja maybe 12-15 years back. I must say I am thoroughly satisfied with the entire process starting from giving appointments, initial check-up, clarity on proposed options with cost and duration details (this is very important), and off-course the actual procedure. Though your clinic’s service is a costly option for me, the expertise and professionalism with which it is done give a feeling of value for money. The quality of equipment and hygiene standards are of top class. Also, there is a huge difference between the number of seating I had spent at a local clinic against a bare minimum of 2-3 at your place.
I was treated once by Dr. Anisha and later by Dr. Monica. Both did a great job. Please convey my greetings to them as well as to the support staff. I head a small IT division and understand the pain it takes to imbibe the disciplinary culture in all the staff and especially the support staff.